Privacy Policy
At Sumitomo Drive Technologies*, we are committed to giving you quality service. As part of that commitment, we gather information about our customers and website visitors so we can better serve you. We realize that your privacy is important to you, and therefore your privacy is also important to us. You can be assured that we respect the confidentiality of personal information that identifies you and treat that information responsibly. As described in this Privacy Statement, we do not authorize the selling or renting of your personal information to third parties for their business purposes.
By using our site, you accept the practices that are described in this privacy statement, which became effective as of 1 December 2025, and are part of the General Terms and Conditions governing use of this site. We may change or add to this statement from time to time. When that happens, we will post the revised statement here. Your use of our site after changes to this privacy statement have been made constitutes acceptance of those changes going forward. Sumitomo Drive Technologies is not responsible for the privacy policies or practices of the websites from which you access our site, sites we link to, or of any sites that are linked to our site
1. Our Commitment
We respect your privacy and comply with applicable data protection laws, including:
- Australia: Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)
- New Zealand: Privacy Act 2020
- Singapore: Personal Data Protection Act (PDPA)
- Malaysia: Personal Data Protection Act (PDPA)
- Indonesia: Personal Data Protection Law (PDPL)
- Thailand: Personal Data Protection Act (PDPA)
- Philippines: Data Privacy Act
- Vietnam: Personal Data Protection Decree (PDPD)
This privacy statement tells you what types of customer information we collect, how we use that information and with whom we may share it, and how you can access and change our information about you. If you have additional questions about Sumitomo Drive Technologies' privacy practices or would like more information, please contact [email protected].
2. Information We Collect
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
- Personal identifiers (name, address, email, phone)
- Business details (company name, tax ID)
- Payment and billing information
- Technical data (IP address, device info)
- Sensitive data where required by law (with consent)
3. How We Collect
When does Sumitomo Drive Technologies collect my information?
We collect information from you when you register on our site for our forum, email communications, CAD drawing requests, respond to a survey or fill out a form.
- Directly from you (forms, emails, calls)
- Through our websites and apps
- From authorized third parties with your consent
4. Purpose of Collection
What does Sumitomo Drive Technologies do with my information?
We use any information that we collect in order to:
- Personalize your experience and requested communications Improve our website and digital communications
- Improve our customer service
- Administer promotions, surveys or other digital features and interactive content
- Send email communications
- Fulfill orders, deliver products and services
- Customer support and account management
- Legal compliance or obligation, and regulatory reporting
- Marketing (with consent and opt-out options)
- To establish, exercise or defend our legal rights.
5. Sensitive Information
We do not usually collect your personal information which is defined as sensitive information under applicable laws. When we collect your sensitive information, we will obtain your explicit consent or take other appropriate measures in accordance with applicable laws.
6. Legal Basis for Processing
We process your personal information only when we have a valid legal reason to do so. Depending on your interaction with our site, we rely on the following bases:
- Consent: Where you have given us clear permission to process your data for a specific purpose (e.g., subscribing to a newsletter). You may withdraw this consent at any time.
- Contractual Necessity: When processing is necessary to fulfill a contract with you, such as processing an order or providing access to a service you purchased.
- Legal Obligations: Where we are required by law to collect or retain your data (e.g., for tax reporting or responding to a valid legal request).
- Legitimate Interests: Where processing is necessary for our business interests, provided those interests do not override your fundamental rights. This includes (1) Ensuring the security and integrity of our website. (2) Analyzing how users interact with our site to improve our services.
(3) Marketing our products to existing customers (where permitted by law).
7. Disclosure of Information
We may share data:
- Within our corporate group across Asia-Pacific
- With service providers under strict confidentiality
- With regulators or law enforcement when required
- Cross-border transfers: We ensure compliance with local laws (e.g., APP 8 in Australia, PDPA in Singapore, PDPD in Vietnam).
In such cases, we will take appropriate measures, including obtaining your consent, in accordance with applicable laws.
| Categories of personal information to be disclosed (categories listed in section 2) | Recipients and their countries | Purposes of disclosure |
|---|---|---|
| (1) Name, email address, zip code, address, country, phone number (2) Company, job title (3) Inquiries and business communications regarding product selector in this website and the configurations you made. |
| (3) To respond to your inquiry, provide information and have communication regarding products selected by you. |
| (4) Interaction with this website, including browsing history, Internet Protocol address (IP address), location information and device information. |
| (9) To statistically analyze your usage of this website to improve it. |
(1) Name, email address, zip code, address, country, phone number |
| (4) To conduct advertising Using marketing marketing automation tool. |
8. How Long We Retain Personal Information
We retain your personal information for as long as it is necessary for the purposes described in section 4 or consistent with applicable laws. We will delete or anonymize your personal information when we no longer need it in accordance with applicable laws and our established procedures.
9. Engaging Service Providers
We may engage third-party service providers to process your personal information to the extent necessary to achieve the purposes as described in sections 4. In such cases, we ensure that such service providers process your personal information with reasonable and appropriate safeguard, by taking appropriate measures including conclusion of agreements on the processing of personal information.
10. Children's Privacy
This website is not intended for use by children under 16 years of age, and we do not knowingly collect personal information about children. If we discover that we have unintentionally collected personal information from a child under 16 years of age, we will delete the personal information immediately.
11. Cross Border Transfer of Personal Information
We may transfer your personal information from a country where we collect your personal information to another country as we disclose your personal information to third parties described in section 7 or other recipients. In such cases, we take appropriate measures such as obtaining your consent or having contractual safeguard in accordance with applicable laws.
12. Security Measures for Personal Information
In accordance with our internal information security policies and applicable laws, we take reasonable and appropriate security measures including organizational measures and technical measures
13. Cookies
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If users disable cookies in their browser:
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly.
Google
We have implemented the following:
• Remarketing with Google AdSense, Analytics
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. For more information on how Google Uses Data click below:
How Google Uses Data
Opting out:
Users can opt out by using the Google Analytics Opt Out Browser add on.
How does Sumitomo Drive Technologies protect my information?
We utilize a variety of security measures to maintain the safety and privacy of all of our customers, website visitors and users. Any personal information you submit to Sumitomo Drive Technologies will not be distributed, traded, leased, rented, sold or otherwise transferred to outside parties. This does not include trusted third parties who assist us in operating our website, maintaining our service to you, or operating our business, so long as said third parties agree to keep this information confidential. f it is deemed in compliance with law, enforcing our site policies, or protecting our or others rights, property or safety, we may release your information to the appropriate parties or law enforcement.
Non-personal or personally identifiable visitor information may be used by Sumitomo Drive Technologies or distributed to a third party for marketing, advertising or other uses.
14. Your Rights
You have certain rights with your personal information in accordance with applicable laws such as:
- Revocation of consent, if processing is based on your consent.
- Access to your personal information we hold.
- Correction of inaccurate personal information.
- Restriction of processing.
- Deletion.
- Prohibition of disclosure to third parties.
- Objection to processing.
If you make a request based on your rights, we will take steps to verify the request and respond to the request in reasonable time period as set out in applicable laws. If you would like to exercise any of these rights, or if you have any inquiries about your rights, please contact us as described in section 15 below.
15. Amendment to this Website Privacy Policy
We may amend this Website Privacy Policy as necessary, and we will post any amended Website Privacy Policy on this website.
Sumitomo Drive Technologies Terms and Conditions
Our Terms and Conditions can be found here:
Terms and Conditions
Consent
By using our website, you consent to our privacy policy.
Contact Us
If there are any questions concerning this privacy policy, you may contact us using the information provided below:
Email: [email protected]
Phone: +65 6591-7880
Mail: 83 Joo Koon Circle, Singapore 629109
This policy was last modified: 23 January 2026
*Sumitomo Drive Technologies is a brand name utilized to identify as Sumitomo's Business Unit (SBU) of Sumitomo Heavy Industries, Ltd. and Sumitomo (SHI) Cyclo Drive Asia Pacific Pte. Ltd, and all its country subsidiaries under it.